Privacy Policy
We respect your privacy. This policy explains what data farmIQ360 collects, how we use it, and the choices you have.
farmIQ360 collects information necessary to operate the platform and support your farm management workflows.
- Account details: name, email, phone, role/profile (where applicable).
- Farm data you provide: crops, schedules, inventory, events, records, branches and related operational data.
- Usage and device data: log files, timestamps, browser/device information, and basic analytics to improve performance and reliability.
- Support communications: messages you send to support and any related diagnostic information.
We do not sell your data.
- To authenticate you and provide secure access to the portal.
- To create and maintain your farm schedules, cropping plans, inventory and records.
- To improve performance, troubleshoot issues, and maintain platform reliability.
- To respond to support requests and communicate service-related updates.
- To comply with legal obligations when required.
We only share data when necessary:
- Service providers (hosting, email delivery, backups) strictly to run the platform.
- Legal requirements if we must comply with law, regulation, or court order.
- With your consent if you request an integration or third-party access.
Some features may use external services (e.g., weather data providers). Those services may receive limited technical information (like location coordinates) solely to return results.
We recommend reviewing the privacy policies of third-party providers used by your deployment.
We take reasonable technical and organizational measures to protect your data, including:
- Access controls and authentication for the portal.
- Encrypted connections where supported (HTTPS/TLS).
- Regular backups and monitoring for availability and integrity.
No system is 100% secure, but we work continuously to improve safeguards.
- Request access to your account information.
- Request corrections to inaccurate data.
- Request deletion of your account data, subject to legal/operational constraints.
- Manage your login credentials and keep them confidential.
To make a request, contact the support team (see below). We may need to verify your identity.
If you have questions about this Privacy Policy or your data, contact:
- Email: Email Support Team (as shown on the top bar)
- Phone: +267 77 485 041 (as shown on the top bar)
Updates: We may update this policy occasionally. The “Effective date” above will reflect the latest version.